Why has my bag stopped tracking?

If you have selected our standard service your items are sent by road and it can take a number of days to make the journey between locations across Europe and the USA. The courier is only able to update the tracking when the vehicle physically reaches a main sorting hub, station or depot, meaning the tracking updates may be less frequent compared to air shipments on our express services.

You can monitor your tracking information online from your Send My Bag account. If your tracking does not update every 24-48 hours, this will be flagged to the Send My Bag team to follow up with our courier partners.

On occasion, tracking labels can become detached whilst your shipment is moving through the network. When this happens, any un-labelled items will be sent to a central location to be identified, re-labelled and shipped on. Once re-labelled the shipment will track again as normal.

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