How do I track my bag/box?

You can track your shipment online via your Send My Bag account, under ‘Your Account’ under the ‘Current Orders’ section. You will also receive an email once your shipment has been collected with the link to track your items, and a further email once your shipment has been loaded for delivery.

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Verifying your payment

What is 3D Secure?

We use 3D secure to provide an additional security layer for processing credit and debit card purchases.

If you have been stuck on this page for more than 15 seconds then we may be experiencing issues contacting your bank to verify your payment. To resolve this please try the following:

You can attempt your payment again by going to your My Account page.