What time will my collection take place? Do you offer collection time slots?

We are currently trialling collection time slots in multiple countries, this allows for a collection period to be shorted to a 4-hour timeframe. If your collection address is eligible to select a collection time slot, this will be available during the booking process. We are currently working on rolling this trial out across the world, to provide a more accurate and convenient collection time for our customers. Please be advised, this is a trial and should the collection be attempted outside of your selected time (causing it to fail), any following attempts will be between 09:00-18:00.

Send My Bag is unable to provide a smaller time window for the collection, unless this was offered during the booking process. Collections and deliveries typically take place between 9:00am – 6:00pm, but during busier periods they can take place earlier or later.

A notification cannot be sent when the driver is approaching or has arrived at your location.

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