What is Cancellation & Change cover? How can I cancel my order?
Cancellation and change cover allows you to cancel your order at any point prior to collection of your shipment and obtain a full refund of the transit costs, even if you miss the driver. It also allows you to make one change to your collection or delivery address, or collection date, online at any time prior to collection without an admin fee being applied.
For no fee to apply, changes must be made online via your Send My Bag account. Addresses and the collection date can be updated once without an admin fee, any subsequent changes will incur an admin fee
Refunds for cancelled orders will be processed less any additional purchased products already posted, such as labels or label holders. The cost of the cancellation and change cover itself or complimentary cover will also not be refunded.
Customers who do not purchase cancellation and change cover will only be eligible for an 85% credit of their transit costs to their account for future use, should they choose to cancel their order. Any changes to collection or delivery addresses, or the collection date will incur an admin fee.
Cancellation and change cover fees are displayed during check-out, and currently calculated at a rate of approximately £4.00 for every £50.00 spent.
If you wish to cancel an existing order, simply log into your Send My Bag account here, select the relevant order number and choose cancel.
Please be aware that while the service continues to operate to and from Italy some delays may occur over this period due to staff shortages.