At Send My Bag we are proud of the service level we offer our customers worldwide, a key part of this offering is being open 7 days / week and 24 hours on weekdays. As standard no member of the Send My Bag customer service team works from home, in response to the current global situation and to protect the health of our team and their families, we have invested in new equipment and a new phone system to allow our team to work securely from home.
Preparing your bag
It has never been more important to follow our guidance with regards to prohibited items and guidelines for securing and labeling your bag. All this information is presented during the order process and emailed to you after your order is placed, please take care to follow our guidelines.
If your route is not included below the service is running as normal at this time. Although please be aware 1-2 day delays are occurring in various locations worldwide due to reduced airline capacity and re-routing due to varying border rules. We advise customers with shipments in transit to check tracking before waiting in for delivery.
Is your service still operating to / from the USA?
Yes, however, there may be some minor delays due to the disruption caused by reduced commercial cargo space and higher demand.
We are currently experiencing c. 2-3 day delays on a small number of shipments transiting through the Cincinnati hub.
Is your service still operating in China?
Collection and delivery services are currently suspended in several areas and more regions are updated on a daily basis. Please contact us prior to booking to ensure you chosen location is still being serviced.
A small number of worldwide air express routes are affected by emergency surcharges. These have been introduced by the global logistics networks to keep certain routes operating where there is now a lack of commercial cargo space. If applicable these surcharges will be clearly displayed at step 1 of booking, more info.
If I decide not to travel due to coronavirus can I cancel for a full refund?
Customers with 'Cancellation & Change Cover' can cancel their order at any time prior to collection for a refund of transit costs under our normal terms of cancellation cover. If you are placing an order today we recommend selecting 'Cancellation & Change Cover'.