I have forgotten my password or cannot access my online account.

If you have forgotten your password, you can simply request the system to send you an email with the option to reset your password. This can be done by using the ‘Forgotten your password’ link, below the log in button in your Send My Bag account.

If you are still unable to access your account after resetting the password, please contact the Send My Bag team, as there might be a mistake in the spelling of the email address entered when registering.

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Verifying your payment

What is 3D Secure?

We use 3D secure to provide an additional security layer for processing credit and debit card purchases.

If you have been stuck on this page for more than 15 seconds then we may be experiencing issues contacting your bank to verify your payment. To resolve this please try the following:

You can attempt your payment again by going to your My Account page.