I was so disappointed the box didn't get delivered to my son's door as stated on the website. Send My Bag was very helpful in helping me through the paperwork for delivery, and understanding customs, but never said anything about it may being possible that he may have to pick this 31 pound box. He was never even told why he had to pick it up from a bus station locker. Very Strange. I like everything about Send My Bag, except the actual (non)delivery.
Great company to use for suitcase delivery. Instructions are very clear in every detail, good communication, my suitcase arrived in London a few days earlier than expected. I was worried for Brexit/customs, extra charges, but everything went smoothly. I highly recommend this service, and prices are also fair.
I've now used this service a couple of times. I have absolutely nothing to complain about apart from some suitcase damage in one of the deliveries. All my parcels were always delivered correctly and on time. I find this service absolutely brilliant having the collection from your own doorstep.