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Size and Weight Allowances

Understanding how Send My Bag™ calculates your quote based on the size and weight of your item

Send My Bag™ quotes are based on both the size and weight of your item. When our quick quote tool displays a price based on weight, for example quoting £30 for a 30kg suitcase, there is also a maximum size associated with that quote.

HOW WE CHARGE FOR EXTRA WEIGHT AND VOLUME

If your items exceeds the weight or size allowance of a lower band, your item will be moved to the next band available on that service, e.g. moved from the up to 15kg rate to the up to 30kg rate.

If you exceed the weight allowance of the upper band you will be charged per kg for each additional 1kg (per kg rates vary by route and are displayed in our quick quote).

If your item's volume exceeds the allowance of the upper band, you will be charged at a rate of 1kg for every additional 5000 cm³.

On a number of routes a 5kg express rate is made available for the convenience of our customers who need to send a package, our 5kg rate is not appropriate for luggage of any size.

MAXIMUM LENGTHS

On UK domestic services, when the item weighs under 30kgs, the item can have a max length of 150cm with no extra charge. If your item exceeds 30kgs and 120cm a fee of £84 will apply. No item can exceed 220cm.

On international services, if your item has one or more dimension greater than 120cm, you will be charged £70 + VAT (VAT is only charged on EU routes); no dimension can exceed 220cm.

SUITCASES OFTEN HAVE THEIR INTERNAL SIZE QUOTED IN LITRES, WHEN ENTERING DIMENSIONS PLEASE ENSURE YOU USE THE FULL EXTERNAL DIMENSIONS.

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