HOW WE CHARGE FOR EXTRA WEIGHT AND VOLUME
If your items exceeds the weight or size allowance of a lower band, your item will be moved to the next band available on that service, e.g. moved from the up to 15kg rate to the up to 30kg rate.
If you exceed the weight allowance of the upper band you will be charged per kg for each additional 1kg (per kg rates vary by route and are displayed in our quick quote).
If your item's volume exceeds the allowance of the upper band, you will be charged at a rate of 1kg for every additional 5000 cm³.
On a number of routes a 5kg express rate is made available for the convenience of our customers who need to send a package, our 5kg rate is not appropriate for luggage of any size.
UK Domestic Service:
On UK domestic services when the item has a weight or volume under 30kgs, the item can have a max length of 145cm with no extra charge. If your item exceeds 30kgs in either weight or volume and 119cm, a fee of £90 will apply. No item can exceed 220cm.
No item can exceed 70kgs weight of volume.
International Express Services and Standard Services (within Europe)
On international services the maximum size allowance varies based on the service level chosen and the route.
Typically international services within the EU and Express Services outside of the EU will incurr a fee of £75 + VAT (VAT is only charged on EU routes) for any item which has one or more dimension greater than 119cm. On these services no dimension can exceed 220cm in length, or 70kgs in weight or volume.
International Standard Services (outside of Europe)
No item can exceed 149lbs (68kgs) in weight or volume.
On some worlwide routes (excluding sending within Europe) if a standard service is available, that service may accept items over 47 inches (119cm) without an additional fee. If you incurr a fee when checking the prices of the express service it is therefore worth returning to the quote page, choosing the standard service and checking that price also, as you may be able to avoid the oversize fee.
If other size conditions are breached on the standard services a £57 fee may display, for example if any side exceeds 96 inches (244cm).
We cannot accept items were 'length + 2(width + breadth)' equals or exceeds 130 inches (330cm).
The maximum length permitted on international standard services (excluding within Europe) is 106 inches (270cm).
US domestic services:
If an order includes a bag which exceeds 68lbs (31kgs) in weight or volume the item cannot be handled, if such an item is handed to a driver it may be returned or an additional fee applied.
Individual bags or items with a weight exceeding 49lbs (22kg) will incur an additional extra weight surcharge of $35.
If an order includes a bag were 'length + 2(width + breadth)' equals or exceeds 130 inches (330cm) a large item handling fee of c. $80 will be applied. The fee will also be applied if any side exceeds 96 inches (244cm).
No dimension can exceed 106 inches (270cm).
This page is provided for general information purposes only, as oversize fees vary by route and service, when sending an item with a side of 119cm / 47 inches or more we recommend proceeding to step 1 of the order process and entering the dimensions of the items you are sending to receive a tailored quote.
Oversize fees are in place because bags of this size cannot move through the network on standard conveyor belts and cost considerably more to handle. Send My Bag makes no profit on these fees and charges at cost.
SUITCASES OFTEN HAVE THEIR INTERNAL SIZE QUOTED IN LITRES, WHEN ENTERING DIMENSIONS PLEASE ENSURE YOU USE THE FULL EXTERNAL DIMENSIONS.